Security System FAQs

Security systems can be complicated. There are a vast number of different business security system applications and a equal number of security systems options. Below we have attempted to answer a few of the questions you might have about your business security systems needs. If you have any questions not answered below, or have a question that might pertain to sensitive information, feel free to call us, fill out a contact form, or send us an email.

Thanks to our audio technology, Sonitrol is able to provide floor –to-ceiling, wall-to-wall coverage, protecting areas that can’t be seen by conventional systems’ motion detectors. And with Sonitrol’s live audio signals, there’s no guesswork. Our operators can swiftly verify what’s happening and either call the police or reset the system, virtually eliminating false alarms.

If you have traditional land line service and it goes out, your security system will not be able to send alarms. But you can solve that problem with our Cell Backup Service. A cell backup allows you to have uninterrupted service when standard phone or power lines are down. It allows an emergency signal to reach Sonitrol if phone lines are disconnected. By using cell backup you will always have security coverage.

Unlike motion-based systems, which only offer “cones” of protection around the sensors, Sonitrol offers true wall-to-wall, ceiling-to-floor coverage — verified volumetric protection for every inch of space in your facility. Verified audio intrusion systems give our customers the fastest possible response time and leads to the highest apprehension rate due to our unique sound detection technology.

We offer a “late to close” service where an operators alert you when the system is not armed by a set time. We can also set your system to arm automatically at a set time.

Sonitrol’s new IBase panel works with IP or land-based phone lines. The choice is yours.

Our service technicians are on call 24 / 7 and Sonitrol offers a “Commitment to Service” that a service technician can arrive on the site within (4) hours of your emergency service request.

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